Become a Client-Member
What does the term 'client-member' mean?
A client-member is:
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Someone who has been diagnosed with HIV, cancer, Hepatitis C or, in some cases, other life-challenging disease.
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Someone who continues to consult a health-provider, such as a physician, specialist, general practitioner, or social worker.
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Someone who has completed the client-member form, and whose health care provider has also completed the appropriate form.
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Someone who agrees to abide by the terms of being a client-member. These are not onerous, but they are important to maintaining a welcoming home. See the form for details.
What is expected of client-members at Vancouver Friends for Life?
We believe wellness is an active process of becoming aware of and making choices toward a more successful existence. This is why we ask our client-members:
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To take an active and supporting role in your health care and maintenance.
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To be empowered with a selection of complementary wellness practices and a community of sharing and participation.
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To attain your personal wellness aspirations through physical, spiritual, social and personal support.
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To be proactively engaged in your well-being as you look forward to a future of wellness.
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How do client-members make appointments?
Booking is completed through our online system on BookedIn.com. Authorized client-members book their appointments with their email address and are also sent reminder and confirmation mails to this address. This process is explained to new client-members on induction.
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Is there a policy regarding booking appointments?
Yes. Vancouver Friends for Life operates a strict appointment limit policy, for the benefit of all of our client-members.
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You can book up to two sessions with any one practitioner in a four-week period.
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You can hold up to a total of five sessions for all practitioners in a four-week period.
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You may book three massage sessions in a four-week period with a maximum of two sessions for a practitioner/school.
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When you book sessions, confirmation emails are sent to the practitioners. You are expected to attend the sessions you book, and you are also expected to be on time.
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Under no circumstances should sessions be transferred to another client-member.
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If you are a ‘no show’ for two sessions in a four-week period, your future sessions will be cancelled.
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If cancellation is unavoidable, you must send an email to info@vancouverfriendsforlife.ca at least 24 hours in advance. Under most circumstances, a cancellation within a 24-hour period of your session will be considered a ‘no show’.
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When booking appointments, you accept these terms.